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Apple dips below Samsung in annual smartphone customer satisfaction index

Apple has fallen below Samsung in customer satisfaction among U.S. consumers for the first time in years, according to the results of a new consumer satisfaction index.

Credit: Andrew O'Hara, AppleInsiderCredit: Andrew O’Hara, AppleInsider

Samsung’s retained an American Consumer Satisfaction Index score of 81 in 2020, the same score it had a year prior. However, Apple’s score dropped 2% year-over-year to 80, landing it in a three-way tie with Motorola and Google.

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Apple has fallen below Samsung in customer satisfaction among U.S. consumers for the first time in years, according to the results of a new consumer satisfaction index.Credit: Andrew O’Hara, AppleInsiderSamsung’s retained an American Consumer Satisfaction Index score of 81 in 2020, the same score it had a year prior. However, Apple’s score dropped 2% year-over-year to 80, landing it in a three-way tie with Motorola and Google. Read more…

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